Shipping & Returns

Shipping and Delivery Policy

Orders are usually processed and despatched within 1-2 business days from the date when orders are received by us. Orders are not processed or despatched during weekends or on public holidays, and any orders submitted on our website during these times are usually received by us on the next business day.

We do flat rate shipping.
For all VIC metro orders – $9.75
For all other locations – $12.95

All prices on our website (including products and freight charges) are in Australian Dollars.

Delivery Times

All orders are dispatched from Melbourne usually within 1-2 business days after your order is received.

Destination Expected delivery time (bus. days):

• Melbourne 1-2 days
• VIC regional 1-4 days
• Sydney/Adelaide metro 2-4 days
• Bris/Perth/Hobart metro 2-6 days
• WA/QLD/NT/Tas regional 3-9 days
• All other Australian areas 3-9 days

*Unfortunately we do not ship to Christmas Island*

Please note that the above times are estimates using Australia Post eParcel service or similar courier provider. Times may vary depending on the time of year (eg, Christmas/school holidays) or other factors affecting eParcel or courier deliveries which are beyond our control.

Whilst we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by Australia Post (or any other nominated carrier) that we have no control over or by any event which is out of our reasonable control.

Delivery during Christmas and Easter Periods

If you order during the Christmas/New Year or Easter period, please expect that your order may not be despatched until the next business day when our office is open.

We will advise of our holiday delivery dates closer to the time.

Thank you for your understanding as we like our staff to take a well-earned break over the holidays with their friends and families.

Delivery to Post Office Boxes

No, Unfortunately we are unable to deliver to post office boxes. Please ensure you select a street address as the delivery address nominated in Your Account details.

International Shipping & Delivery

Unfortunately, we do not offer international shipping. We only offer delivery and shipping to addresses in Australia.

Tracking Your Order

You will be sent a dispatch confirmation email which includes your tracking number.

If you package has not arrived within the expected delivery time as noted above please call us on 1300 099 744 or email us via the contact page.

Receiving Your Order

When you receive your order, please check the contents to ensure the package contains all the items you have ordered. Please call us on 1300 099 744 if you find missing items, incorrect items or have another query.

Conditions of Delivery

Our orders are delivered by Australia Post eParcel service. Australia Post generally makes deliveries during business hours only.

A signature may be required for deliveries and therefore someone may need to be available to accept and sign for the delivery. If no one is available at the time of delivery and a signature is required, Australia Post will leave a card at your delivery address and your package will be taken to the nearest post office for collection by you at a later time.

We do not take responsibility for packages that are undelivered or lost if you have provided incorrect address details or if an unauthorised person has accepted and signed for the delivery. Please ensure your address details are correct in Your Account.

Stock Availability

We do our very best to ensure that all our products are in stock at the time you place your order.

Any items that are out of stock will be shown on our website, and this will be updated regularly as stock is replenished. From time to time, however, we may experience a rundown in stock for an item before we are able to update our website. Should you place an order for an item during this situation, we will contact you to inform you of any out of stock items you may have ordered.

Returns and Refunds Policy

Your happiness and satisfaction with our products and our service is important to us, so please take the time to read our Returns and Refunds policy as detailed below.

We do our very best to ensure that your order is packed with exactly what you have ordered. All orders are professionally packed to also avoid potential damage during delivery. For further information on our delivery conditions, please read our Shipping and Delivery Policy above.

From time to time you may find an issue with your order, for example:

• Incorrect items received
• Items included that were not ordered
• Different flavour or variety included
• Manufacturing fault.

If you are a consumer for the purposes under Australian Consumer Law, items are sold with consumer guarantees prescribed by the Competition and Consumer Act (Cth) 2010. Subject to the requirements set out in the legislation, where there is a failure that amounts to a breach of such consumer guarantees, Nourish Foods will:

(a) If the failure is a major failure, either arrange for a replacement with an identical or comparable item(s) or issue a refund of the price (at your option); or

(b) If the failure is not a major failure, (at our discretion), replace the item(s) or issue a refund.

Please note that under Australian Consumer laws, we are not obliged to give a refund or offer a replacement if you have simply changed your mind about a purchased item.

Returns Procedure

Requests for refunds, returns and exchanges must be made to Nourish Foods within 7 days of the purchase date. To return an item or request a refund, please contact Whole Kids by email or phone:

Email: [email protected]

Phone: 1300 099 744 between 9am and 5pm AEST (Mon-Fri).

When contacting us by email or phone, please provide the following information so we can assist you as quickly as possible:

• Your name and address
• Date your order was placed
• Your sales invoice number
• Brief description of the problem you’re experiencing.
• Refunds will only be credited to the credit card of the purchaser.

Further Information

Please note that Nourish Foods (Whole Kids) accepts no responsibility for returned items that do not reach us or are damaged during delivery to us. We suggest that you may consider obtaining postal or delivery insurance before sending any items to us.

Contacting the Website

If you have any questions about our Returns and Refunds Policy, please contact us at [email protected]