{"id":2484,"date":"2021-10-18T14:15:47","date_gmt":"2021-10-18T04:15:47","guid":{"rendered":"https:\/\/www.wholekids.com.au\/?page_id=2484"},"modified":"2021-11-17T11:28:28","modified_gmt":"2021-11-17T01:28:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.wholekids.com.au\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t<section class=\"section\" id=\"section_2100062458\">\n\t\t<div class=\"bg section-bg fill bg-fill  \" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1131067992\">\n\n\t<div id=\"col-1042919686\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1622703647\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1622703647 {\n  padding-top: 160px;\n}\n@media (min-width:550px) {\n  #gap-1622703647 {\n    padding-top: 160px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<h1 class=\"st-page-title\"><span>FAQs<\/span><\/h1>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1131067992 > .col > .col-inner {\n  padding: 0px 15px 0px 15px;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2100062458 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 300px;\n}\n#section_2100062458 .section-bg.bg-loaded {\n  background-image: url(https:\/\/www.wholekids.com.au\/wp-content\/uploads\/2021\/10\/whole-kids-timber-background-light-yellow-16-9.jpg);\n}\n@media (min-width:550px) {\n  #section_2100062458 {\n    min-height: 280px;\n  }\n}\n@media (min-width:850px) {\n  #section_2100062458 {\n    min-height: 350px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_757365828\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-1860642410\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1860642410 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center st-product-filter-row\"  id=\"row-1074726802\">\n\n\t<div id=\"col-1324677228\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span data-text-color=\"primary\">Delivery<\/span><\/h3>\n\t<div id=\"gap-2046357053\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2046357053 {\n  padding-top: 15px;\n}\n@media (min-width:550px) {\n  #gap-2046357053 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<h5>When will my products arrive?<\/h5>\n<p><span>All orders are despatched from Melbourne usually within 1-2 business days after your order is received.<\/span><\/p>\n<h5>Can I track my order?<\/h5>\n<p>Yes! You can track your package three ways: 1. You will be sent an \u2018order is complete\u2019 confirmation email after your order has been shipped which includes all shipping details; the provider (Sendle or Australian Post), tracking number, date it was shipped, and a direct link to check your delivery status. 2. If you created an account, you can find the tracking link under the \u2018Orders\u2019 section. 3. If for some reason you have not received the confirmation email and you do not have a Whole Kids account, please <a href=\"https:\/\/www.wholekids.com.au\/contact\/\">contact us<\/a> and we will be able to give you your tracking details.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center st-product-filter-row\"  id=\"row-1126216132\">\n\n\t<div id=\"col-1024826031\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span data-text-color=\"primary\">Returns<\/span><\/h3>\n\t<div id=\"gap-501642394\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-501642394 {\n  padding-top: 15px;\n}\n@media (min-width:550px) {\n  #gap-501642394 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<h5>Do you accept returns?<\/h5>\n<p>Requests for refunds, returns and exchanges must be made to Nourish Foods within 7 days of the purchase date. To return an item or request a refund, please contact Whole Kids by email or phone:<\/p>\n<p>Email: hello@wholekids.com.au<\/p>\n<p>Phone: 1300 099 744 between 9am and 5pm AEST (Mon-Fri).<\/p>\n<p>When contacting us by email or phone, please provide the following information so we can assist you as quickly as possible:<\/p>\n<p>Your name and address<br \/>Date your order was placed<br \/>Your sales invoice number<br \/>Brief description of the problem you\u2019re experiencing.<br \/>Refunds will only be credited to the credit card of the purchaser.<\/p>\n<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center st-product-filter-row\"  id=\"row-569610441\">\n\n\t<div id=\"col-1992384253\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span data-text-color=\"primary\">Allergies<\/span><\/h3>\n\t<div id=\"gap-1171101969\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1171101969 {\n  padding-top: 15px;\n}\n@media (min-width:550px) {\n  #gap-1171101969 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<h5>I am worried about my child\u2019s nut allergy.<\/h5>\n<p><span>Food labels help you make healthier food choices. Thankfully, laws state that packaged and manufactured food must show ingredients and nutrition information panels so you can compare different foods. But you also need to know some of the tricks and traps that food manufacturers use to confuse you.<\/span><\/p>\n<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center st-product-filter-row\"  id=\"row-278793946\">\n\n\t<div id=\"col-1357762846\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3><span data-text-color=\"primary\">Samples<\/span><\/h3>\n\t<div id=\"gap-1022480438\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1022480438 {\n  padding-top: 15px;\n}\n@media (min-width:550px) {\n  #gap-1022480438 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<h5>I work for a company or organisation that would like to request samples.<\/h5>\n<p><span>If you are interested in receiving Whole Kids samples for your business or an upcoming event, please\u00a0<\/span><a href=\"https:\/\/www.wholekids.com.au\/samples-enquiries\/\">fill out and submit an enquiries form<\/a><span>. We will get get back to you as soon as we can.<\/span><\/p>\n<h5>I am an individual and would like to request samples.<\/h5>\n<p><span>In most cases, we do not provide free samples for individual customers. We recommend that you purchase our Whole Kids Organic Snack Sample Pack to try a range of our snacks.<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_757365828 {\n  padding-top: 15px;\n  padding-bottom: 15px;\n  background-color: rgb(255,255,255);\n}\n@media (min-width:550px) {\n  #section_757365828 {\n    padding-top: 15px;\n    padding-bottom: 15px;\n  }\n}\n@media (min-width:850px) {\n  #section_757365828 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":2616,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-transparent-header.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Whole Kids | FAQs","_seopress_titles_desc":"Whole Kids is an Australian-owned food company that offers a range of organic, additive-free, allergen-friendly foods and snacks for babies, toddlers and kids. Visit our Frequently Asked Questions for more information. 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