Privacy Policy

Nourish Foods Pty Ltd (‘Nourish Foods’) is committed to maintaining and protecting the privacy of our customers and visitors to our Whole Kids website www.wholekids.com.au . We will only collect and use your personal information in accordance with this Privacy Policy and the provisions of the Privacy Act 1988.

When you create an account, purchase a product, submit an enquiry form, sign up to our newsletters or complete an online customer survey on the Whole Kids website, Nourish Foods may collect and use the following personal information: name; address; email address; phone numbers; demographic information such as postcode and interests; information relevant to customer surveys and/or offers and promotions; and, details of web usage from website visitors.

Nourish Foods may pass on certain information such as your contact and delivery details to companies that perform services on our behalf (such as Australia Post and other delivery companies), however Nourish Foods does not authorise those companies to use your personal information for any other purpose than the primary purpose of providing the required services.

Nourish Foods may use your information to: process your orders and payments; administer your account; respond to enquiries; conduct market research; to assist us improve our website; to advise you about upcoming promotions, sales, new products and other information we consider relevant; and, for any other use which you authorise.

Additionally, Nourish Foods’ online payment gateway provider (eWay) may collect and use your personal information and credit card details when you transact on the Whole Kids website. Nourish Foods does not store your credit card details on our Whole Kids website.

Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards. When purchasing from Nourish Foods on the Whole Kids website; your financial details are passed through to a secure server using the 256-bit SSL (secure sockets layer) encryption technology.

We use industry-standard safeguards to ensure the confidentiality of your personal information. To the maximum extent permitted by law, however, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to Nourish Foods.

When you visit our Whole Kids website (www.wholekids.com.au), our servers – along with Google Analytics and other third party programs – may track and record information that your browser sends. This data may include the following: IP address, pages viewed, product viewed, referring sites, time spent on site, product purchase information and other statistics relating to browsing behaviours.

This information do not provide information relating to individual users, and is only used for the purpose of aggregating and analysing information in order to improve our product offering and user experience, store what’s in your shopping basket and ensure our marketing is relevant.

From time to time, Nourish Foods may conduct online surveys and ask visitors for their email address and demographic information. Demographic and profile data is also collected at our site. We use this data for internal purposes including improving our website, designing promotions and sales offers, new product development, and online content. Participation in our surveys is voluntary.

When you subscribe to our free online newsletter, we will gather certain personal information including your name and email address. You may cancel your newsletter subscription by following the ‘unsubscribe’ instructions at the bottom of each newsletter or email.

Nourish Foods may use cookies to collect information from you. Cookies identify a particular computer to our server. The data collected is anonymous and cannot be used to identify an individual.

Nourish Foods may use the information collected for analytical purposes and to improve the customer experience of using our Whole Kids website. Cookies help us identify which pages on our website are more useful than others. Your browser may allow you to disable cookies.

Our website may contain links to enable you to visit other websites we consider relevant and of interest to our customers. However, once you have used these links to leave our site, you should note that we do not have any control over these external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. We suggest you review the privacy policy or statement applicable to the website you are visiting.

Whole Kids (Nourish Foods) may change this policy from time to time by updating this page. You should check this page regularly to ensure you are familiar with our current Privacy Policy. This policy is effective from 1 May, 2013.

If you have any questions about this Privacy Policy, please contact us at hello@wholekids.com.au.